911 Crisis Center

911 Crisis Center78%

TV 2021-11-06 22m Reality Crime Documentary
★ 8.7 / 10 · 9 votes
Ratings
Combined
78.0 %
3 sources
IMDb
7.7 /10
154 votes
Trakt
73 %
28 votes
TMDB
87 %
9 votes

An up-close and personal look at a team of 911 dispatchers at a call center just outside of Cleveland where they take on a never-ending bombardment of panic-stricken callers and save lives.

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Status
Ended
Runtime
22m
Seasons
2
Episodes
38
Studios
Green Lakes Production , Oxygen Media
Network
Oxygen
Country
United States of America
Language
English
Links
IMDb, TVDB
Cast
Charline Polk Charline Polk Self - 911 Dispatch Supervisor
Ashley Welch Ashley Welch Self - 911 Dispatcher
Essence Sullins Essence Sullins Self - 911 Dispatcher
Melanie McCavish Melanie McCavish Self - 911 Dispatcher
Matt Reinke Matt Reinke Self - 911 Dispatcher
Abby Encarnacion Abby Encarnacion Self - 911 Dispatch Supervisor
Melinda Pilat Melinda Pilat Self - 911 Dispatcher
Lushonda Hall Lushonda Hall Self - 911 Dispatcher
Jackie Chappuies Jackie Chappuies Self - 911 Dispatcher
Donna Majoros Donna Majoros Self - 911 Dispatcher
Christine "Mooch" Muccino Christine "Mooch" Muccino Self - 911 Dispatch Supervisor
Jessica Merkosky Jessica Merkosky Self - 911 Dispatcher
Season 1 2021 · 16 eps
  1. 1 12 Hours Together 911 Dispatcher, Essence Sullins, and the night shift team field non-stop emergency calls from 7pm-6am, including one that connects to someone in Essence's family. Nov 6, 2021 22m
  2. 2 Best of Luck On her last shift at CVD, veteran 911 dispatcher Christine Mazzeo must navigate the chaos of St. Patrick's Day and say goodbye to the work-family she's been with through thick and… Nov 6, 2021 22m
  3. 3 Training Wheels 911 Dispatch Trainee Matt Reinke is almost through the training program at CVD, but before he graduates, he must prove his ability to successfully navigate the night shift, the ca… Nov 13, 2021 22m
  4. 4 Octopus Mode Supervisor Charline Polk leans on her 16 years of experience to handle crisis after crisis, but when she answers the phone to an open line and screaming in the background, she is … Nov 14, 2021 22m
  5. 5 Third Time's the Charm Nancy ties the knot. But first, the team must piece together the puzzle of a possible kidnapping. The dispatchers are interrupted during the Wedding Livestream when they hear poli… Nov 20, 2021 22m
  6. 6 40 Shots Fired Dispatcher Melanie McCavish and the team ramp up into all hands on deck when a barrage of shots fired calls come in at the same time, including a call from the person who's been s… Nov 21, 2021 22m
  7. 7 What To Expect 911 Dispatcher Abby Encarnacion is pregnant with her first child and must navigate working 12-hour shifts, taking highly emotional calls, and instructing CPR to a mother who disco… Nov 27, 2021 22m
  8. 8 Put To the Test It's dispatcher Marra Wargo's first week in her new position as Supervisor. Despite handling lifelong anxiety, she leads the team through a storm of emergencies, panicked witnesse… Nov 28, 2021 22m
  9. 9 Teamwork Makes the Dream Work 911 Dispatcher Jackie Chappuies takes training rookie Hayley Kilbane into her own hands. Together they face back-to-back carjackings at the same gas station and a possible overdos… Dec 4, 2021 22m
  10. 10 Double Homicide Supervisor Christine "Mooch" Muccino drives the shift through a series of crises including a fatal car accident and a horrific shooting in broad daylight, but nothing shakes her t… Dec 5, 2021 22m
  11. 11 They're Out There The dispatchers at CVD brace for Full Moon madness. All hell breaks loose throughout the night when a traffic stop turns into a full-blown pursuit, strange lights in the sky are s… Dec 11, 2021 22m
  12. 12 Help Is on the Way The shift comes together to support their pregnant teammate, Kaitlyn Schroeder, when she takes a call reporting two kids shot in the face, and a caller whose childbirth doesn't go… Dec 12, 2021 22m
  13. 13 The First, First Responders It's the best time of the year for the dispatchers; dispatcher appreciation week officially begins, and while morale is high, the crime rate seems to be higher; night shift is goi… Dec 18, 2021 22m
  14. 14 Appreciation in Action Dispatch Appreciation Week is in full swing, raffle tickets are flowing, costumes are aplenty, and prizes will be won. Dec 21, 2021 22m
  15. 15 Positive Impacts Jessica Merkosky taps into her cheerleader past to raise her team’s spirits and battle the heaviness of 911 calls. Her coworker Tiffany Ward, also takes on an emotionally-charged … Jan 1, 2022 22m
  16. 16 Work Family The team comes together to support Donna Majoros when she’s faced with a call that brings a past trauma into light. When Essence takes a break, a carjacking goes from bad to worse… Jan 1, 2022 22m
Season 2 2022 · 22 eps
  1. 1 Mama Bear to Grizzly Bear Supervisor Charline Polk is known as the Mama Bear of Chagrin Valley Dispatch; when she takes a 911 call from a concerned grandfather looking for his missing 2-week-old grandchild… Sep 3, 2022 22m
  2. 2 Matt on the Move Matt Reinke has learned the ins and outs of dispatching and is ready to apply for supervisor; he must help a young girl threatened with a knife and a panicked caller with a baby s… Sep 3, 2022 22m
  3. 3 Irish Moon It's a double whammy at dispatch when St. Patrick's Day falls on a Full Moon. Charline takes matters into her own hands when she hears a couple screaming over an open line, and th… Sep 10, 2022 22m
  4. 4 Momivisor Abby navigates being a new mom in a new supervisor; as she oversees the room, her skills are tested when a welfare check spirals into a pursuit; when reports of a juvenile with gu… Sep 10, 2022 22m
  5. 5 Dispatch Dad Rookie Steve Schieferstein is new to CVD but brings a wealth of experience as a former EMT in police officer; for 12 hours straight, Steve must adjust to the other side of the pho… Sep 17, 2022 22m
  6. 6 Supernatural Woman Melinda Pilat is a bona fide believer in aliens and Bigfoot, thanks to her late father; leaning on his memory, she handles the horrors of a house on fire with dogs still inside an… Sep 17, 2022 22m
  7. 7 A Week to Be Appreciated The shift is showered with food and fun during Appreciation Week, but the calls keep coming, including a robbery in real time and reports from the gruesome scene of an accident; d… Sep 24, 2022 22m
  8. 8 Pins, Prizes and Dispatch Pride As Dispatch Week winds down, Essence keeps her eye on the prize; Charline and Melanie help a caller track down a cat burglar; dispatcher Jennifer Barber struggles to get a caller … Sep 24, 2022 22m
  9. 9 Leaving a Legacy Dispatcher Arnold Rinas taps into his 15 years of experience to prepare the new trainees for the job; he helps newbie Salena Hall navigate 911 and must deescalate a dangerous disp… Oct 1, 2022 22m
  10. 10 Close Call A year after dispatcher Donna Majoros took the 911 call before her mother passed, she leans on her best friend, Melinda, more than ever; Abby answers a call from an address connec… Oct 1, 2022 22m
  11. 11 Cheers to Saving Lives Jessica Merkosky keeps spirits high on the dispatch floor while her shift scrambles to make sense of a reported gunshot victim in the drive-thru lane; when Jessica coaches a calle… Oct 8, 2022 22m
  12. 12 The Loop Jennifer Barber is thriving in her first year dispatching at CVD, but when she gets caught in a never-ending cycle of calls involving children, she must lean on her team to help e… Oct 8, 2022 22m
  13. 13 Police Week The team honors their partners and is reminded of the danger police face daily; Savannah Brown, the youngest dispatcher at CVD, is eager to prove herself in front of her experienc… Oct 15, 2022 22m
  14. 14 Friday the 13th Part 911 When the dispatchers discover the last day of Police Week falls on Friday the 13th, some embrace the strange, while others struggle to find the humor through a shift of bizarre ca… Oct 15, 2022 22m
  15. 15 Mother of a Day Shift supervisors Laura and Charline try their best to celebrate moms working on Mother's Day. When a flood of calls come in to report a horrific shooting in the open, Essence ref… Oct 22, 2022 22m
  16. 16 The Officer's Wife Dispatcher Savannah Brown settles in at CVD thanks to the support from her police officer spouse, but while helping callers in threatening situations with little information to re… Oct 22, 2022 22m
  17. 17 Memorial Day Weekend The dispatchers brace for non-stop 911 calls as Memorial Day weekend ends with chaos; while the team handles a household shooting and a pursuit that becomes a standoff, supervisor… Oct 29, 2022 23m
  18. 18 It's Always Darkest Before It's Dawn With only 24 hours to go before Memorial Day finally ends, Charline and the team's determination is put to the ultimate test after days of life-and-death emergencies; it all comes… Oct 29, 2022 22m
  19. 19 Me and the Trainee The pressure is on Jessica and new trainee Patrick when a panicked woman calls 911 for her unresponsive boyfriend; while Jessica gets CPR started, Patrick is on his own to dispatc… Nov 5, 2022 22m
  20. 20 Supervisor Matt On Matt's first day as supervisor, he must navigate his new duties while leading the team that trained him just one year ago; anxieties spike when a caller learns of a possible ho… Nov 5, 2022 22m
  21. 21 Fireworks With July 4th just around the corner, the dispatchers brace for nonstop complaints and hope for the best. When a block party breaks out in a fight, the dispatchers scramble to get… Nov 5, 2022 22m
  22. 22 First Fourth It's rookie Savannah's first time dispatching July fourth. While she leans on her team's years of experience, there’s no telling what's to come. When a drunk driver takes off on S… Nov 12, 2022 22m
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